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FAQs

FAQs

1. What should I do if I couldn't find the items I want on the website?


If you can’t find the item on our website by using keyword search, you can check the category and advanced search to try to find out the items. Also, you can send an inquiry to support with our Live Chat or email to us, our staffs will be glad to help you locate the item you are looking for.


2. What payment methods do you currently accept?


We currently accept payment Credit Cards (Recommended) and Bank Transfer.


3. How can I check my order status?


If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click My Orders at any page of the website.


4. How much does delivery cost?


This is based how many items you buy from Micsell.com.


5. How long is the delivery time?


Usually it takes 7-14 days to make since the day you place an order. You can ckeck Shipping & Tracking for details.


6. How do I complete an order?


If you are satisfactory with the item you have purchased, you just need register and login, then check out. Your order will be completed.


7.When will I receive my items after I place an order?


After we dispatching your order, we will send you an email with a tracking No., you can check your order with the number on courier’s website. Also when you make an order, you can get the estimate information for delivery time.


8. Why are your prices so low?


Firstly, we operate at a lower overhead than a retail store. For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers.


9. What is your return policy?


You can click this in Refund & Exchanges for details.


10. What's the price show on your website?


The price on our website is just wholesale price, does not include the delivery cost. You can view our delivery page to know more information about delivery cost.